Telecommunications technicians work in a complex environment supporting a variety of service
including Contact Center, Call Flows, IVR’s, Field and office phone system, Fire Alarms and elevator
voice services.
The communications team installs and supports the infrastructure used for all types of
telecommunications in support of our contact center, office service, and [property/field service,
including the layer 1 fiber and copper data network cabling infrastructure, operational voice (both
wired and wireless systems), elevator, alarm systems, IOT devices other systems involved in realtime communications and operations.
• Install, terminate, test, troubleshoot, and document test results for fiber, network, audio, video, and
RF cabling
• Perform and support continuity checks, locate and correct wiring errors using measuring
instruments
• Investigate, diagnose, correct, and document instrumentation or system malfunctions
• Perform complex technical assignments involving communications systems, instrumentation and
data acquisition/processing systems
• Collaborate with team members to troubleshoot failures and issues derived from test data
• Performing regular maintenance tasks such as software updates, hardware repairs, and system
backups to ensure that telecommunications systems operate reliably and efficiently
• Identifying and resolving technical issues with telecommunications systems and equipment to
ensure that they are functioning properly.
• Creating and maintaining documentation related to telecommunications systems and equipment
including configurations, procedures, and troubleshooting guides
• Collaborating the other IT teams and business stakeholders to ensure that telecommunications
systems meet business requirements and align with overall IT strateg
