The Senior Outbound Sales Manager provides strategic leadership for Public Storage’s outbound sales function, overseeing multiple campaigns and teams to drive revenue growth, conversion improvement, and customer experience excellence.
Reporting to the Vice President of Sales, this role leads the Outbound Sales Manager and broader outbound operations. The ideal candidate brings strong sales leadership, analytical rigor, and the ability to influence cross-functional priorities. This leader will establish operating goals, evaluate performance against key business outcomes, and use data, analytics, and AI insights to optimize results.
The role also serves as a key partner to senior leadership, delivering executive-level reporting, recommendations, and insights to support planning, resource allocation, and continuous improvement.
Key Focus Areas
Principal Responsibilities
1. Strategic Outbound Sales Leadership
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Leverage call listening, data analytics, observed coaching, AI analytics, and other performance insights to identify opportunities and support development
2. Leadership and Talent Development
3. Revenue and Performance Management
4. Executive Reporting and Business Insights
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Recommend changes to staffing, workflow, campaign design, and resource allocation based on business intelligence
5. Process, Systems, and Innovation
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Partner with IT, Workforce Management, Marketing, and other stakeholders to enhance CRM, dialer, and reporting tools
6. BPO Partnership Management
