The Senior Facilities Manager (SFM) leads a team of Facilities Managers responsible for delivering capital projects and repair/maintenance across a diverse multi-site real estate portfolio. This role is accountable for driving execution consistency, developing talent, and ensuring strong performance across project delivery, vendor management, and asset optimization. The SFM provides strategic oversight of project management practices, including scope development, budgeting, scheduling, and quality control, while aligning team execution with organizational objectives. This position partners closely with cross-functional stakeholders and external partners to ensure effective prioritization, regulatory compliance, and customer-focused outcomes. The SFM plays a critical leadership role in advancing process standardization, enhancing operational efficiency, and building a high-performing team that supports asset preservation and revenue protection.
Key Responsibilities
Team Leadership & Development
• Lead, coach, and develop a team of Facilities Managers
• Drive consistency in project management practices, site assessments, and budgeting
• Conduct performance management, succession planning, and professional development
• Foster a culture of accountability, collaboration, and continuous improvement
Project & Portfolio Oversight
• Oversee execution of capital improvement and R&M projects across a multi-site portfolio
• Ensure effective prioritization, resource allocation, and risk management
• Monitor project schedules, budgets, and quality outcomes
• Provide guidance on complex or high-impact projects
Vendor & Contract Management
• Oversee development of scopes of work, RFPs, bid evaluations, and vendor selection
• Ensure alignment with company standards and financial objectives
• Drive vendor performance, accountability, contract compliance, and quality
• Execute strategies to ensure our vendor pool can meet our demands
Facilities & Asset Management
• Ensure consistent execution of site assessments and asset evaluations
• Support lifecycle planning and capital planning strategies
• Optimize asset performance and maintenance practices across the portfolio
• Drive national initiatives w/ cross functional partners to optimize property performance
• Oversee emergency response and drive recovery to shorten down time of assets
Technical & Operational Oversight
• Provide leadership on construction processes, building systems, and project delivery standards
• Ensure adherence to specifications, standards, and regulatory requirements
• Oversee coordination with architects, engineers, consultants, and government agencies
• Drive process improvements and standardization across project execution
Stakeholder Collaboration & Customer Service
• Partner with Operations, Finance, Legal, and other internal stakeholders to drive resolution
• Align project delivery with business priorities and customer impact considerations
• Ensure proactive communication of project status, risks, and outcomes
• Promote strong customer service and responsiveness across the team
Emergency & Risk Management
• Direct and oversee disaster recovery efforts (fire, flood, and other events)
• Identify root causes and seek final resolution to prevent future impact
• Transfer learnings to whole portfolio risk analysis and prevent recurrence
• Ensure timely and efficient restoration while relieving burdens on Operations
• Minimize customer and revenue impact through effective response strategies
Financial Management & Reporting
• Oversee project financial performance, including budgets, forecasts, and KPIs
• Ensure accuracy and accountability in cost tracking, reporting, and financial controls
• Drive cost optimization and value-based decision making
