District Manager

Raleigh

North Carolina

Customer Service

2025-07-07

About This Role

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Description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

Recruit, motivate and retain a dedicated team of customer facing customer front line employees
Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
Communicate effectively with customers, colleagues and team-members

BENEFITS:

$116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
- Second year bonus potential increase to $20,000 performance-based bonus
- Participation in company stock program that includes dividends paid quarterly
Internal promotional and career opportunities throughout the United States
Extensive training and coaching plans – we want you to succeed!
Comprehensive group healthcare programs
401(k) with generous employer match
Paid time off
Monday thru Friday work schedule

Qualification

Qualifications & Expectations

Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
Proven track record of top tier performance
Experience managing operational audits and payroll budgets
Exceptional communication and time management skills
Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
Passion for sales and customer service excellence
Bachelor's Degree preferred
Weekend availability by telephone
5 work Saturday’s per year required during peak season

About Public Storage

Annual Compensation Pay Range: $100,000 - $116,000

We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!

As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!

Additional Information

All your information will be kept confidential according to EEO guidelines.

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