Essential duties and responsibilities include:
The District Delinquency Manager has five main responsibilities as follows: 1). DTM Risk Management; 2). DTM Lock Cuts; 3). Manage DTS specialty cases; 4). Day of Sale assistance; and 5). Normal PM/RF duties.
Delinquent Tenant Management (DTM) Risk Management
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Maintain a high level of proficiency with Public Storage DTM policies and procedures as it relates to state’s lien laws.
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Maintain a high level of knowledge on Skip Vacate policies and execution of the process to be viewed as subject matter expert
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Complete all assigned DTM and auction paperwork.
Delinquent Tenant Management Lock Cuts and Operations
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Identify spaces eligible for DTM Lock Cut using the Delinquent Customer List report.
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Perform Company required DTM lock cuts and customer requested lock cuts as required in accordance with PS policy. Secure spaces with a company lock and, as required, with a DTM seal.
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Execute the Public Storage Skip process.
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Perform all duties in full compliance with all PS Safety policies/procedures.
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Wear Personal Protective Equipment (PPE); gloves, eye goggles and hearing equipment
Manage DTM Specialty Cases
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Identify and lead process for special DTM cases, such as military DOD Search, bankruptcy,eviction, deceased tenant and lien searches.
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Identify, recommend and provide supporting documents to District Manager of any customers that should not be set up for auction. Copy the District Manager on communication.
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Run a 60/90 DTM report and identify issues and actions taken to resolve. This report will be run by the Regional admin sent to the District DTS, DM and Regional
Day of Sale Assistance
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Perform auction assistance to DMs: Auction calls; Serve as witness in place of PM; prepare required auction documents for approval.
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Make collection calls as market requires
Normal PM Duties
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When not assigned District DTM duties, employee will be scheduled to work at properties with normal PM duties.
