Job Description

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

We currently have an exciting opportunity for a Property & Casualty Insurance Claims Manager to be based out of our corporate office in Glendale, CA reporting to the Senior Director of Risk Management.

The Property & Casualty Insurance Manager manages the insurance claims process for corporate-wide property, casualty, and automobile liability and other related insurance plans. The selected candidate will foster and maintain relationships with third party administrators (TPA); develop, train and monitor internal claims handling policies and procedures; develop monthly reports to management; review contracts and certificates of insurance for compliance; and manage staff of up to two employees.

KEY RESPONSIBILITIES

  • Administer and supervise the claims functions of the risk management program for the Company including corporate-wide property, casualty, automobile liability and other corporate risks, to ensure effective and timely claims processing.
  • Report applicable claims to TPA and work closely with TPA until resolution.
  • Track property and liability losses against TPA loss runs, provide monthly reports and updates on open claims.
  • TPA Management; Monitor services provided, Review invoicing for accuracy, Approve payments and denials to claimants.
  • Oversee annual issuance of certificates of insurance by broker.
  • Review lease and loan documents for insurance requirements and order necessary Certificates of Insurance.
  • Review vendor certificates of insurance for compliance with Master Service Agreements.
  • Coordinate and participate in bi-annual Claims Review Meetings.
  • Work with Legal Department on litigated claims and provide with appropriate documentation as required.
  • Review Legal Litigation Payment Logs and Invoices Monthly and provide to TPA for Logging.
  • Coordinate with Facilities and Manage process for Vendor related tenant claims.
  • Supervise Subrogation Claims Adjuster - review and analyze claims with adjuster, maintain Subrogation logs and prepare reports for management.
  • Support to DMs, RMs, RVPs and field personnel with training and support of claims handling process and procedure. Follow up for information required from field to adjust claim.
  • Prepare and analyze reports on monthly and quarterly basis.
  • Evaluate trends to support loss prevention.
  • Attend monthly P&L Meeting.

Compensation
Base Pay Range: $120,000 - $150,000
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.

Qualifications

  • A Bachelor's degree in related field or equivalent work experience.
  • A minimum of 5 years’ experience claims experience preferred.
  • Prior claims supervisory experience preferred.
  • Ability to communicate effectively, both orally and in writing
  • Knowledge and understanding of claims handling processes and procedures
  • Ability to assess the terms and conditions of policies and agreements
  • Ability to supervise and train staff, including organizing, prioritizing and scheduling work assignments
  • Strong Interpersonal and communication skills
  • Proficient on Microsoft Office using Word, Excel, PowerPoint, and Outlook
  • Ability to organize and establish priorities
  • Ability to investigate and analyze information and to draw conclusions
  • Ability to evaluate data for current trends and apply trends to loss prevention
  • Ability to deal with a diverse group of people
  • Ability to be self-motivated

Additional Information

Workplace

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

  • Our office is located in west Glendale, near Interstate 5 and Western, just south of downtown Burbank

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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