Public Storage is seeking an AI Business Manager to drive the strategy, implementation, and continuous optimization of AI-powered customer experience initiatives. This role sits at the intersection of business strategy and technology execution — partnering closely with IT, Customer Service teams, Marketing, and Field Operations to deliver AI solutions that enhance customer satisfaction, drive revenue growth, and improve operational efficiency.
You'll play a key role in connecting technical teams and business stakeholders, gathering feedback from frontline users, advocating for customer needs, and driving iterative improvements to AI systems. This role requires a test-and-evolve mindset — someone who thrives on experimentation, learns from data, and isn't afraid to pivot based on real-world results.
What You'll Do
AI Strategy & Cross-Functional Partnership
Feedback Collection & Continuous Improvement
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Monitor AI performance metrics (CSAT, resolution rates, deflection, sentiment, agent satisfaction) and drive action plans
Stakeholder Management & Influence
Customer Experience Optimization
Business Analysis & Strategic Guidance