Senior Business Analyst - CARE

Plano

Texas

Other

2026-01-06

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Description

The Sr. Business Analyst is a hybrid leadership and hands-on execution role responsible for leading the Business Analyst function while personally performing advanced business analysis work. This includes requirements discovery, documentation, backlog grooming, stakeholder engagement, and alignment across Product, Engineering, UX, QA, Architecture, and Release teams.

This role will guide consulting resources, establish best practices, and ensure the delivery pipeline is never slowed due to unclear or incomplete requirements. The ideal candidate is proactive, technically fluent, exceptionally organized, and able to communicate clearly with business stakeholders.

Experience with Salesforce Service Cloud (SFSC) and NICE CXone mobile development environments is a strong plus.

Key Responsibilities

Leadership

Establish standards, templates, and best practices for business and functional requirements, documentation, and backlog management.

Drive continuous improvement to increase throughput, reduce delays, and improve requirements quality across teams.

Requirements Analysis

Conduct stakeholder interviews, workshops, and requirements-gathering sessions.

Document business requirements, user stories, acceptance criteria, functional specifications, process flows, use cases, and decision logs.

Translate high-level initiatives into clear, technically feasible user stories.

Break down complex features into smaller, incremental deliverables following INVEST principles.

Create structured artifacts that reduce ambiguity and accelerate development and QA.

Support traceability across requirements, design, testing, and deployment.

Backlog Ownership & Proactive Self-Management

Maintain a clean, organized, and well-prioritized backlog for multiple Scrum teams.

Independently determine which stories need refinement and approval based on project priorities.

Ensure the BA function is never the bottleneck by anticipating upcoming needs and gathering requirements early.

Drive backlog refinement sessions and proactively resolve blockers.

Stakeholder Engagement

Directly schedule and lead requirement meetings, refinement sessions, and alignment discussions with stakeholders and cross-functional teams.

Build strong, collaborative relationships with business partners across Marketing, Revenue Management, Operations, CX, and other departments.

Serve as the central point of clarity across the SDLC from kickoff to release.

Cross-Team Alignment

Partner closely with Product, Engineering, UX, QA, Analytics, and Release Management to ensure shared understanding of scope and priorities.

Facilitate communication across teams to avoid misalignment, delays, or rework.

UAT, Release Planning & Execution Support

Ensure stakeholders understand testing responsibilities and timelines.

Support release planning and ensure requirements are aligned with release cycles.

Provide documentation in a controlled, governed, and audit-ready manner.

Risk Identification & Mitigation

Identify unclear requirements, missing business rules, architecture constraints, or stakeholder disagreements early.

Document risks and drive resolution before development begins.

Prevent mid-sprint churn by enforcing discipline around definition of ready (DoR).

Qualification

7–10+ years of hands-on Business Analyst experience in a digital or technology-focused environment.

2–5+ years managing or leading Business Analysts or Agile delivery teams.

Strong understanding of website and mobile app development processes.

Expertise with Agile/Scrum, refinement practices, and SDLC methodologies.

Exceptional written and verbal communication skills, including the ability to interact confidently with Directors and VPs.

Highly organized, self-directed, and proactive—operates independently and anticipates needs.

Strong analytical and problem-solving skills with the ability to break down complex features.

Technical fluency (APIs, data flows, front-end/back-end constraints, digital platform capabilities).

About Public Storage

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Additional Information

Workplace

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**

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