Kevin' Journal
April 5, 2007
5:45 a.m. Checked attendance report for the previous day. Said good morning
to the agents on my team who are already in the office. I brought donuts for them.
6:30 Spent some time on the floor with the sales team.
7:00 Monitored morning agents for call-quality (three agents).
8:00 Ran sales performance report for the previous day. Sales were good for
my team. Finished in third place out of ten teams. Passed out the performance data
to the team and celebrated success.
9:00 Met with my boss to double check sales report, along with
production report. Made sure all the agents had the right numbers.
11:00 Put together a team contest for sales. The top 4 agents between 11am and 2pm will win 2 movie tickets and candy but they must have 10 calls to qualify. This is a great and easy way to motivate the team.
11:30 Met with top-performing agent so far this year to discuss slow start
in April. Just checking to make sure everything is okay and that they are focused
on the team objective this month.
12:00 p.m. Lunchtime, yes! Starving! Ordered pizza for my sales team from
Big Mama's & Papa's Pizzeria in Glendale. So good!
2:30 Checked team's performance for the day. The team has improved and exceeded our sales goal so far. Recognition time – passed out gifts to winning agents on the team. Set another contest. Between now and 4pm, I set another sales goal and doubled the prize for the top 3 agents.
3:00 Agent meeting to discuss overall monthly sales goals for this month and next month. Checked for understanding of the sales process and the correct way to present storage.
4:00 Went home for the day. Wow, long day, but the team responded to my challenge and exceeded the sales goal for the day. YES!
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